At Archers Gifts FZ LLC, we take great pride in the quality of our products and strive to ensure our customers are fully satisfied. However, if for any reason you are not completely happy with your purchase, please review our returns and exchange guidelines below.
1. Eligibility for Returns
You may request a return or exchange if:
- The product was damaged or defective upon delivery
- You received the wrong item
- The item does not match the description or customization agreed upon
Note: Returns are not applicable for items that are customized, made-to-order, or part of a clearance sale—unless damaged or defective.
2. Timeframe for Returns
All return or exchange requests must be made within 7 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition in which they were received.
3. Return Process
To initiate a return:
- Contact our team via email at [Your Email] or call us at [Your Phone Number]
- Provide your order number, reason for return, and photos (if applicable)
- Wait for confirmation and return instructions from our team
Items returned without prior communication and approval will not be accepted.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days through the original method of payment or via store credit.
5. Exchanges
If your item is eligible for exchange:
- We will send the replacement item once the original product has been returned and inspected.
- For urgent replacements, shipping may be arranged in advance based on available stock.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect product).
- We recommend using a trackable shipping service for all returns.
7. Cancellations
Orders can be cancelled within 12 hours of placement unless the order has already been processed or dispatched. Custom and bulk orders cannot be cancelled after production begins.
Contact Us
If you have any questions or need support, please reach out to us: